Product Name
Huawei SmartCare
Description
A customer experience analytics solution that offers per service per user (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, it helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn and discover new business opportunities.
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